Order Control & Communication        
Each Customer will be assigned to a dedicated person within our Customer Contact Department. He or she will be your primary contact and is responsible of taking care of the adequate and timely processing of all your orders from the moment we receive the order to the moment the component is returned.

Within a maximum of 5 working days after receipt we will acknowledge your order in writing. In case of AOG or Critical orders, the Customer will be informed within 4 or 24 hours, respectively, about the actions being taken.        

Every week the Customer will receive a status report of all outstanding orders, giving information per order about the part number specifics, the scheduled delivery date, the priority, shipping information and any special remarks, when applicable.